Privacy Policy

Introduction
This privacy policy (Policy) sets out how Intuition Discovery and Development Ltd uses and protects the personal data that you share with us stating where and why we share personal data with other organisations.

Please read this Policy carefully as it contains important information on who we are, how and why we collect, store, use and share your personal data, your rights in relation to your personal data, how to contact us in the event that you would like to report a concern about the way in which we process your personal data.

Who are we?
We are a total solution provider delivering a range of Coaching and Mentoring qualifications, solutions and services to organisations and individuals. Our range of qualifications and accreditations are accredited by both the ILM and/or the EMCC.
Our contact details are:
Intuition Discovery and Development Ltd
1 Sutton Barns
Lower Sutton
Staffordshire
TF10 8DE

Our partner organisations
We have key relationships with both the ILM and EMCC.
ILM are a City and Guilds Group business providing, qualifications, training, assessment and certification products and services in relation to leadership and management development.
EMCC are the Professional Body for Coaching and Mentoring within the UK and Internationally and set the professional standards for the profession as well as offering a range of accreditation products for individuals and programmes.
It is through these organisations that we offer our qualifications and accreditations.

What personal data do we collect?
We collect your name, gender, and date of birth and email address. We may also collect other categories of personal data if required in relation to a specific qualification or programme, and personal data relevant to the training courses. Please see the ILM privacy policy https://www.i-l-m.com/privacy/learnerpersonaldata

How do we use your personal data?
We may use your personal data where this is necessary to pursue our legitimate interests as a provider of training, assessment, and certification products and/or services, including to:
• provide you with products and/or services for which you have registered;
• undertake administration in relation to products and/or services for which you have registered;
• provide you with a certificate, credential or other record of learning;
• contact you directly in relation to our quality assurance processes, investigations, appeals, and complaints;
• contact you directly in relation to new and existing products, services, news, awards and events offered by Intuition on the course we provide through the ILM.

Who do we share your personal data with?
Where individuals are undertaking a qualification or accreditation which is recognised by the ILM or EMCC we are obliged to share certain data with these organisations for registration, use of service and certification purposes
Our sharing of data is limited to the ILM and EMCC at all times. We would never share your data with any other third party.

How long will we keep your personal data?
We will retain personal data relating to your learning, assessment, and certification to enable us to provide information about your learning or a replacement certificate.
We will retain personal data relating to our quality assurance processes, appeals, or investigations for a period of 7 years to ensure we are able to comply with any contractual, legal, audit and other regulatory requirements, or any orders from competent courts or authorities.

Where do we store your personal data and how is it protected?
We take reasonable steps to protect your personal data from loss or destruction. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Your rights
Under the GDPR, you have various rights with respect to our use of your personal data:
Right to Access
You have the right to request a copy of the personal data that we hold about you by contacting us at the email or postal address given below. Please include with your request information that will enable us to verify your identity. We will respond within 1 month of request. Please note that there are exceptions to this right. We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information, or if there is no basis for your request, or if it is excessive.
Right to rectification
We aim to keep your personal data accurate and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.
Right to erasure
You have the right to request the deletion of your personal data where, for example, the personal data are no longer necessary for the purposes for which they were collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please contact us using the contact details provided below.
Right to object
In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes. If you would like to object to the processing of your personal data, please contact us using the contact details provided below.
Right to restrict processing
In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have queried the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted. Please contact us using the contact details provided below.
Right to data portability
In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to request make such request, please contact us using the contact details provided below.
Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception we will explain this to you in our response.

Contact
If you have any queries about this Policy, the way in which Intuition processes personal data, or about exercising any of your rights, you can contact us by sending an email to info@coachingandmentoring.co.uk

Changes to our Policy
Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Policy.

Requests for information about our privacy policy can be emailed to us at info@coachingandmentoring.co.uk or by writing to:

1 Sutton Barns, Lower Sutton, Staffordshire TF10 8DE